ZEN.com is a financial institution regulated by the Bank of Lithuania that specializes as a payment processor in high-risk segments such as online casinos. The operator is UAB ZEN.COM, which is managed by Dawid Kamil Rozek as CEO. We have recently received complaints that ZEN.com is freezing customers’ funds without providing sufficient justification. We would like to know whether other customers of the financial institution are also experiencing similar problems.
Short ZEN.com Narrative
On Trustpilot, ZEN currently holds a 3.6-star rating with a corresponding “Average” Trust Level. That’s not too bad. Recently, there have been some 1-star reviews with complaints from customers. 5-star reviews from invited reviewers compensate for these and should, therefore, be put into perspective. However, ZEN responds to complaints on Trustpilot very quickly and shows it is making an effort.
According to Similarweb, most referral visitors to the ZEN.com website come from websites in high-risk segments such as online casinos or marketplaces for digital goods.
Key Data ZEN.com
| Business name | ZEN.com ZEN |
| Business activities | E-money institution (EMI) |
| Domain | https://www.zen.com |
| Legal entity | UAB ZEN.COM |
| Jurisdiction | Lithuania |
| Authorization | Bank of Lithuania licensed EMI |
| Related individuals | Dawid Kamil Rozek |
Share information
We would like to know the experience of merchants and private customers regarding ZEN.com. We realize there will always be customer complaints; it’s part of the business. Therefore, this is nothing reprehensible per se. This also applies to the high-risk payment business. If you have any experience with ZEN.com, please share it with us via our whistleblower system, Whistle42.
