FinTelegram has received a detailed complaint from a Portuguese player against Slott Casino and its affiliated companies. This report analyzes the complaint and provides context regarding issues similar to those of other Curaçao-based casino operators. We thank the complainant for submitting the complaint and will report on it. Here is a first analysis. We also ask other players to submit complaints.
Complaint Analysis
Parties Involved
The complaint is directed at:
- Slott Casino, operated by Bluewave Interactive NV (Curaçao)
- NeoGroup (www.neo.gg)
- NeoTech Development
- R2DPartners
- Leon Bet
- Twin
- Moonlite N.V.
Most of these companies allegedly have fiscal addresses or headquarters in Malta, while the casinos are registered in Curaçao.
Key Allegations
- Failure to Address Complaints: Slott Casino has reportedly ignored hundreds of emails and complaints since October 4, 2024, with unresponsive customer support.
- Responsible Gambling Violations: Despite prior self-exclusion from related casinos, Slott allowed the complainant to create an account and deposit over €7,100 in a single day without mandatory KYC or AML checks.
- Illegal Operations in Portugal: The casino allegedly targets Portuguese players without a valid license from SRIJ (Portuguese gambling authority), uses local payment providers, and promotes services through social media despite shutdown orders.
- Operational Mismanagement: Inconsistent licensing information and confusion in customer support responses highlight potential operational issues.
- Security Flaws: The complainant claims to have created accounts using false information and details linked to self-excluded accounts.
- Lack of Compliance: Failure to respond adequately to ADR complaints and potential violations of money laundering prevention protocols.
- Legal Violations: Alleged breaches of terms and conditions, Portuguese laws, and international regulations.
Read more about the FinTelegram Whistleblower Appeal here.
Requested Resolution
The complainant seeks a refund of €7,100 and a resolution to his ADR complaint. Legal action is threatened if the issues are not addressed.
Context of Curaçao-based Casino Complaints
The complaint against Slott Casino is not an isolated incident. Recent cases involving Curaçao-based casino operators highlight a concerning trend in the online gambling industry:
Rabidi N.V. Bankruptcy
Rabidi N.V., a Curaçao-licensed online casino operator, was declared bankrupt in December 2023. The company operated numerous online casinos and sportsbooks, including Sportaza and Boomerang. The bankruptcy followed numerous player complaints about delayed or unpaid withdrawals.
BC.GAME Bankruptcy
BC.GAME, another Curaçao-licensed crypto casino, filed for bankruptcy in February 2024. The platform, which had been operational since 2017, suddenly ceased operations, leaving players unable to access their funds. This case raised significant concerns about the security of player funds in crypto casinos.
Implications
- Regulatory Oversight: These cases highlight potential weaknesses in Curaçao’s regulatory framework for online gambling operators.
- Player Protection: The recurring issues of unpaid withdrawals and sudden closures underscore the risks faced by players using offshore gambling platforms.
- Crypto Casino Risks: The BC.GAME case specifically points to additional risks associated with cryptocurrency-based gambling platforms.
- Cross-Border Challenges: The complaint against Slott Casino emphasizes the difficulties in regulating operators targeting players across multiple jurisdictions.
Call for Whistleblowers and Victims
FinTelegram is actively seeking information from whistleblowers and other victims of online gambling and casino schemes. If you have been affected by similar issues or have inside information about illegal gambling operations, we urge you to come forward. Your experiences and information are crucial in exposing and combating these fraudulent activities.
FinTelegram Campaign Against Illegal Gambling
As part of our ongoing campaign against illegal gambling and casino activities, FinTelegram is committed to:
- Investigating and exposing fraudulent online gambling operations.
- Providing a platform for victims to share their experiences.
- Collaborating with regulatory bodies to strengthen oversight of online gambling.
- Educating the public about the risks associated with unregulated online casinos.
We encourage anyone with relevant information to contact FinTelegram confidentially. Your contribution can help protect potential victims and bring about necessary changes in the online gambling industry.
This pattern of complaints and bankruptcies involving Curaçao-licensed operators raises serious questions about the effectiveness of the current regulatory system and the need for stronger international cooperation in online gambling oversight. FinTelegram remains dedicated to shedding light on these issues and advocating for better player protection measures.
