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The Disastrous Trustpilot Ratings Of Crypto Exchanges And The Exceptions CEX, Oobit, And BitPanda!

Disastrous Trustpilot ratings of crypto exchanges
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Disclaimer: Clearly, you cannot directly compare the different crypto exchanges in terms of their scope of services. For example, Oobit mainly offers crypto payment services, while large exchanges like Binance, Coinbase, or Kraken also offer complex crypto financial products. However, we think that all of them can be compared regarding customer satisfaction.

The well-known crypto exchanges like Coinbase, Binance, Crypto.com, or FTX seem to have a problem with their customers. On Trustpilot, most of the top crypto exchanges have scam ratings with customers complaining about unfounded blocked accounts and problems with customer service. Exceptions are CEX.io, Oobit, or BitPanda, which stand out like a lighthouse on Trustpilot. With 4.7-stars and 4.1-stars respectively, CEX.io and BitPanda apparently perform incredibly better than their international competitors.

The leaders in terms of customer satisfaction on Trustpilot are CEX.io, Oobit, and Revolut, with Excellent trust levels, and BitPanda, with a Great trust level. With disgracing Bad trust levels, the worst performers in the Trustpilot ratings are the two U.S. crypto exchanges, Coinbase and Gemini.

We have also included the “non-pure crypto” players Revolut and PayPal in our review because both FinTechs also offer crypto services in addition to their FIAT offerings. While Revolut records 4.4 stars and a corresponding Excellent Trust Level, PayPal has to accept a disastrous result with only 1.6 stars and a Bad trust level. Below is the table with Trustpilot ratings of the leading crypto exchanges:

RankingBrandRating
1CEX.io4.7 stars
Excellent trust level
2Oobit4.6 stars
Excellent trust level
3Revolut4.4 stars
Excellent trust level
4Bitpanda4.1 stars
Great trust level
5Bitfinex3.3 stars
Average trust level
6Blockchain.com2.2 stars
Poor trust level
7Kraken2.2 stars
Poor trust level
8Binance2.0 stars
Poor trust level
8Crypto.com2.0 stars
Poor trust level
9ByBit2.0 stars
Poor trust level
10FTX1.9 stars
Poor trust level
11BitStamp1.9 stars
Poor trust level
13KuCoin1.8 stars
Poor trust level
14Gate.io1.8 stars
Poor trust level
15Coinbase1.6 stars
Bad trust level
16PayPal1.6 stars
Bad trust level
17Gemini1.2 stars
Bad trust level

The surprising thing for us in this brief analysis of customer satisfaction with Crypto Exchanges is that even the big and recognized providers like PayPal perform disastrously. In this respect, the low customer satisfaction is not a phenomenon limited to the crypto sector, but is truly company-related.

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If you have any information or experience regarding crypto exchanges and payment processors, please let us know via our whistleblower system, Whistle42.

CategoriesCrypto

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